Privacy Policy

Last updated: September 2026

1. Introduction

Welcome to Three Valleys Expedition ("we", "our", "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our travel services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, postal address, date of birth, passport details (when required for travel).
• Travel Preferences: Travel dates, number of travelers, itinerary choices, special requests.
• Technical Data: IP address, browser type, device information, cookies, and usage data.
• Payment Information: Credit/debit card details or other payment data (processed securely via third-party payment gateways).

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and manage your bookings, payments, and itineraries.
• To communicate with you regarding your trip, updates, and customer support.
• To send you promotional offers and newsletters (only if you have opted in).
• To improve our website, services, and user experience.
• To comply with legal obligations, including Bhutanese tourism regulations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities. This helps us remember your preferences and understand how you use our website. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

5. Third-Party Services

We may share your data with trusted third parties who assist us in operating our business, such as:

• Payment processors (e.g., Stripe, PayPal).
• Travel partners and hotels (to confirm reservations).
• Analytics providers (e.g., Google Analytics) - see our Cookie Policy.
• Communication tools (e.g., WhatsApp, email services).

These third parties are bound by confidentiality agreements and are only permitted to use your data to provide services to us.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Right to access your personal data.
• Right to correct inaccurate data.
• Right to request deletion of your data.
• Right to object to processing.
• Right to data portability.
• Right to withdraw consent at any time.

To exercise any of these rights, please contact us at bookings@threevalleyexpedition.com.

9. Children's Privacy

Our services are not directed to children under the age of 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your home country, including Bhutan. We ensure that any such transfers comply with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Three Valleys Expedition
Post Box 163, Changidaphu, Zeri Lam
Thimphu, Bhutan
Phone: +975-77452490
Email: bookings@threevalleyexpedition.com